Returns

Due to health and safety regulations, we do not accept returns on edible products once they have left our facility or been delivered. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Refunds & Replacements We offer refunds or replacements under the following circumstances: You received the wrong item. Your order arrived damaged or compromised. Your order was not delivered (due to a verified shipping issue). To be eligible, you must notify us within 72 hours of delivery with a photo and description of the issue. Please email orders@shivers.store with your order number and the concern. If approved, we will issue a refund to your original payment method or send a replacement item at no additional cost. Non-Refundable Situations We cannot issue refunds or replacements in the following cases: Dissatisfaction with flavor, texture, or personal taste preferences. Items not stored properly after delivery. Orders reported as damaged after 72 hours of delivery. Order Cancellations Orders can be cancelled within 1 hour of placement. Once production has begun, cancellations are not guaranteed.

Refunds & Replacements

We offer refunds or replacements under the following circumstances:

• You received the wrong item.
• Your order arrived damaged or compromised.
• Your order was not delivered (due to a verified shipping issue).

To be eligible, you must notify us within 72 hours of delivery with a photo and description of the issue. Please email orders@shivers.store with your order number and the concern.

If approved, we will issue a refund to your original payment method or send a replacement item at no additional cost.

Non-Refundable Situations

We cannot issue refunds or replacements in the following cases:

• Dissatisfaction with flavor, texture, or personal taste preferences.
• Items not stored properly after delivery.
• Orders reported as damaged after 72 hours of delivery.

Order Cancellations

Orders can be cancelled within 1 hour of placement. Once production has begun, cancellations are not guaranteed.

Need help?

Contact us at Orders@shivers.store for questions related to refunds and returns.